Last updated 5 November 2026.
Who we are
GeoBenchPro (“we”, “us”) provides this service. We are the controller of the personal data described here, except for the content your organization stores in GeoBenchPro, which we process for your organization. To ask about this policy or your data, contact us through Chat with us.
This website
- No cookies and no analytics. This website itself sets no cookies, stores nothing in your browser and loads no analytics or advertising code.
- Server logs. Like any web server, ours records each request: your IP address, the page, the time, the response and your browser’s user agent. These logs are redacted where possible, used only to run and protect the service (for example to block addresses that attack it) and to count visits, and are kept for 30 days.
Chat with us
When you send a message through Chat with us or reply in a conversation we collect:
- your message, your email address and, if you give it, your name;
- the page you opened the chat from;
- your IP address, used to limit how many messages can be sent from one place.
We use them only to answer you and to keep the chat free of abuse. Our support staff read your
messages and reply by email from noreply@mail.geobenchpro.com, sent by our own mail server.
Each reply contains a private link to the conversation; the link stops working 90 days
after the last message or when we close the conversation.
A conversation is kept for 24 months after its last message and then deleted. You can ask us to delete it sooner at any time, through Chat with us.
Cloudflare Turnstile. To keep out automated messages, the chat and the conversation page use Cloudflare Turnstile, a check that you’re not a robot. It loads only when you open the chat or a conversation, not on other pages. Cloudflare processes information about your browser and connection to run the check; see Cloudflare’s own privacy policy.
The GeoBenchPro application
When you use GeoBenchPro at app.geobenchpro.com or through the desktop app, we process:
- Your account: your email address, your name (if you or an administrator enters it), your organizations and roles, and when your email address was confirmed and the account was activated or deactivated.
- Sign-in: the codes we email you (stored only in a form that cannot be read back, and valid for ten minutes), the sign-in emails themselves for up to seven days while they are delivered, and counts of recent requests and failed attempts used to limit abuse. Sign-in is protected by Cloudflare Turnstile, as above.
- Sessions: a session cookie and a security (CSRF) cookie on app.geobenchpro.com, which are needed for you to stay signed in. A session lasts eight hours, or 30 days if you choose to stay signed in. The desktop app instead keeps an access token on your computer, named after the device, which can be revoked.
- Invitations: the email address of a person invited to an organization, and the invitation email sent to them.
- Your organization’s content: projects, boreholes, tests, sections, lab reports, instruments, pile designs, attachments and their history, which record who made each change and when. Your organization decides what is stored; we process it only to provide GeoBenchPro.
- Server logs, as for the website: kept for 30 days.
We do not sell personal data or use it for advertising.
How long data is kept
| Data | Kept for |
|---|---|
| Website and application server logs | 30 days |
| Chat with us conversations | 24 months after the last message, or until you ask us to delete them |
| Sign-in emails | up to 7 days |
| Your account and your organization’s content | while the account or organization uses GeoBenchPro; history records keep the name of who made each change. During early access we may reset the service and delete all of it without notice |
| Backups | nightly copies are kept for up to about six months, then deleted |
Deleted data can remain in backups until those copies expire. Backups are encrypted, and we restore from them only to recover the service.
Who else processes data
- Hosting providers, which host our servers and your data. Data can be hosted in any country.
- Cloudflare, Inc., for the Turnstile check on sign-in and on Chat with us.
We send our own email and do not use an outside email or analytics service. Your data may be stored and processed in countries other than your own, which may have different data protection laws.
Your rights
You can ask us for a copy of your personal data, to correct it, to delete it, or to restrict or object to how we use it. Account details that belong to your organization’s work (such as your name on its history) may need your organization’s agreement to change. Contact us through Chat with us.
We process your account and sign-in data to provide the service you signed up for (contract), and server logs and abuse checks to keep it secure (legitimate interests).
Changes
We will post any change to this policy on this page with a new date.